This page defines the baseline operational scope for managed website customers. It covers maintenance responsibilities, monitoring, support boundaries, and update handling.
The model is ongoing ownership, not one-time delivery. Requests are implemented directly and systems are maintained over time.
If a request exceeds routine operations (new features, complex integrations, or major expansions), it moves to separate scoped work before implementation.
Coverage varies by existing environment, but these categories define the standard service boundary.
Rule of thumb: edits to existing pages are routine support. Net-new features or structural expansion require scoped delivery.
Common included requests: service text changes, media updates, contact info revisions, service area edits, and correction of conversion-impacting issues.
The objective is operational reliability and maintainability across the full lifecycle, not launch-day quality only.
Typical scoped work includes custom feature development, complex integrations, major redesigns, and multi-step workflow implementation.
Begin with a short intake and deployment review.